Refund Policy

Refund Policy

At Vivavtak, we strive to provide the best matchmaking experience. However, if you are not satisfied with our services, please review our refund policy below.

1. Eligibility for Refund

Refunds may be considered under the following circumstances:

If you have been charged incorrectly due to a technical error.

If you have not used any paid features and request a refund within 48 hours of payment.

If we fail to provide the service as promised due to system errors or service disruptions.

2. Non-Refundable Cases Refunds will not be issued in the following cases:

If you have accessed and used the premium features.

If you are dissatisfied due to personal preference or lack of responses.

If your account is suspended due to a violation of our terms of use.

3. Refund Request Process To request a refund, please follow these steps:

Contact our support team at info@vivahtak.com with your payment details.

Explain the reason for the refund request along with relevant proof.

Our team will review your request and respond within 5-7 business days.

4. Processing Time

Approved refunds will be credited within 7-10 business days. The amount will be credited back to the original payment method used during the transaction.

5. Changes to This Policy

We reserve the right to modify this refund policy at any time. Any updates will be reflected on our website.

For any queries, please contact our support team at info@vivahtak.com or call us at +91 9876543210

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